MGMohammed Subhan Gouhar
@mohammedsubhangouhar
Dedicated customer service executive focused on enhancing customer satisfaction.
IndiaWhat I'm looking for
I am a customer service executive with over two years of experience in the voice process, dedicated to enhancing customer happiness through outstanding service. My goal is to build strong connections with customers by effectively addressing their needs and concerns. I believe that active listening and effective communication are key to ensuring customer satisfaction and loyalty.
During my tenure at IDFC FIRST BANK, I handled customer inquiries, resolved issues promptly, and maintained accurate records. My previous role as a Business Development Specialist at VTAXFILING allowed me to analyze business operations and strengthen client relationships. I am committed to continuous improvement and applying client feedback to drive business growth.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
IDFC FIRST BANK PVT. LTD
Jun 2023 - Mar 2024 (9 months)
Handled customer inquiries on inbound calls, resolved issues promptly, and provided product information. Maintained accurate customer records and aimed to exceed customer satisfaction and first-call resolution.
Business Development Specialist
VTAXFILING PVT. LTD
Jan 2022 - Apr 2022 (3 months)
Analyzed and expanded business operations for sustained growth, developed client relationships, and monitored revenue streams to identify opportunities for increased profitability.
Education
Degrees, certifications, and relevant coursework
ISICBM Business School
Post Graduate Diploma in Management, Management
2021 - 2023
Completed a Post Graduate Diploma in Management with a major in Finance and Business Analytics, and a minor in Information Technology.
SUSatavahana University
Bachelor of Business Administration, Business Administration
2018 - 2021
Earned a Bachelor of Business Administration with a major in Human Resource Management.
Telangana State Board of Secondary Education
12th Grade, Secondary Education
2016 - 2018
Completed 12th grade education under the Telangana State Board of Secondary Education.
Board of Secondary Education
10th Grade, Secondary Education
2016 - 2016
Completed 10th grade education under the Board of Secondary Education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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