At COGENT E-SERVICE, I handled customer queries about banking services, accounts, debit and credit cards, and loans. I assisted with card and loan concerns and shared clear service information.
I recommended suitable banking products and solutions, including credit cards, loans, and EMI-based financial products. I resolved customer concerns while following process, quality, and compliance guidelines.
At DEVYANI INTERNATIONAL PVT. LTD., I managed customer interactions in a fast-paced hospitality service environment. I provided product information and supported customers with purchasing decisions.
I also handled domestic and international customer calls, recommending relevant products and add-ons through upselling and cross-selling. I achieved monthly customer service and performance targets.
