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VAIBHAV GUPTAVG
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VAIBHAV GUPTA

@vaibhavgupta2

I scale consumer operations, demand, revenue, and customer growth across high-growth businesses.

India
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What I'm looking for

I'm looking to lead consumer or business operations where I can scale demand, revenue, customer experience, and operational efficiency through data-driven growth strategies.

I'm leading Consumer Operations at Clear after driving business operations and growth strategy at ElectricPe. I build operating models that scale demand, revenue, customer experience, and operational efficiency.

At 56 Secure, I acquired 10,000+ customers, achieved 30% free-trial-to-paid conversion, maintained 60+ NPS, and scaled monthly revenue to INR 1.5 crore. Earlier at Lalamove and Ola, I grew city and national-scale operations, managed P&Ls, expanded supply, improved retention, and reduced operating costs.

Experience

Work history, roles, and key accomplishments

Clear logoCL
Current

Head of Consumer Operations

Apr 2025 - Present (1 year 6 months)

Worked as Head of Consumer Operations at Clear.

56 Secure logoS

Head Of Sales and Consumer Operations

Mar 2021 - Jun 2024 (3 years 3 months)

-Setup and scaled the demand for B2C Segment of 56 AI called Secure acquiring 10,000+ customers in a very hyper local cluster of 100 Sq Km.
-Hyper Scaled the Secure subscriptions with Free Trial and achieved 30% conversion to paid customers
-Experimented with different levers to hyper scale including Free Trials, 360 Marketing and community approaches to acquire the customers
-Maintained a solid

Lalamove logoLA

City Manager, Bangalore and Chennai

Jul 2019 - Feb 2021 (1 year 7 months)

Spearheaded the Bangalore and Chennai city for Lalamove, delivered on scaling demand, supply and achieving the TV targets
-Handled the P&L for both Bangalore and Chennai City and focused on growing the Revenue and profitability
-Grew the Bangalore City Revenue to 450k USD TV per month (15 times) and Chennai city TV to 100K USD (10 times)
-Managed the Demand Generation through On ground sales, Tele

Ola (ANI Technologies Pvt. Ltd) logoOL

Senior Program Manager

Apr 2018 - Jul 2019 (1 year 3 months)

• Setup the quarterly targets for Growth, Support and Retention and drive these targets with the help of City SPOCs in T7 cities
• Scaled up the base of Prime Play cars from 20,000 to 75,000 at Pan India level
• Ensured 75% conversion of all the attrited base which includes a field recovery of 2.3 Crores and reactivation of 7000+ cars till date
• Helped reducing Walkin/WAC from 16.15% to 8.4% thr

Ola (ANI Technologies Pvt. Ltd) logoOL

Program Manager

Feb 2017 - Mar 2018 (1 year 1 month)

1) Devising plan of action for meeting the installation targets in Prime Play- Involves experimenting with Partner psyche and understanding which offer might appeal the maximum to the drivers. Launching a marketing campaign to cover multiple touch-points constituting the partner journey and making sure the same messaging resonates across all touch-points. Comparing various marketing initiatives th

Hoskote Neo Homes Ltd. logoHL

Program Manager, Emprasa

Apr 2016 - Feb 2017 (10 months)

1) Ideate and Launch new products-
- Part of the ideation and conceptualization of New products including Emprasa Commercial
- Perform Primary and Secondary research to validate the feasibility of the products
- Present the idea to senior management and incorporate their feedback on all the new products
- Perform and end to end planning to launch new products by coordinating with external and i

Marico Limited logoML

Summer Intern

Apr 2015 - Jun 2015 (2 months)

Identified the hot display zones, channel wise, to increase the impact of visibility elements
2015
Designed exclusive visibility elements (Parasite, Calendar) using market visit insights
Created 13 story pegs to be used by PR team to popularize Aloe Vera use in Hair Oils
Designed and developed communication elements (General Trade & Modern Trade detailers )
POC for Mumbai & Pune Launch Meets atten

Advaiya Solutions Pvt. Ltd. logoAL

Associate, Consulting

Jan 2012 - Apr 2014 (2 years 3 months)

• Developed an Industry Research Framework for Online Marketplace. Performed competitive benchmarking for Online Marketplace (Windows Azure). Identified Market Relevant, Parity and Pioneering features for product development team.
• Performed business Analysis and implemented Microsoft CRM for Media Acquisition Ltd.
• Team lead for developing customer centric sales & marketing content of Microsof

Education

Degrees, certifications, and relevant coursework

LI

LinkedIn

Using Data to Create a Better Customer Experience

Issued Apr 2025

LI

LinkedIn

Insights from a Business Analyst

Issued Dec 2016

IK

Indian Institute of Management, Kozhikode

Post Graduate Diploma in Management, Business Administration and Management, General

2014 - 2016

1) Organized Nostalgia 2014 (In-Campus Alumni Meet) and Sangam 2015 (Mumbai City Chapter). Increased the participation by 100% by creating effective marketing campaign to reach maximum number of Alumni.
2) Spearheaded the formation of Alumni Portal which will help alumni to better connect among each other and help Alma Mater to inform Alumni about the important activities that happen in the campus

SU

School Of Engineering, Sir Padampat Singhania University

Bachelor of Technology (B.Tech.), Computer Science

2008 - 2012

Awarded Scholarship (tuition fee waiver) for exceptional performance in 1st, 6th and 7th semesters.
Organized Extra classes to help students with backlogs.
Won 1st prize in City Planification (City Planning competition) and Kaizen (Business Plan Competition).

KV

Kendriya Vidyalaya

Matriculation

1995 - 2005

Tech stack

Software and tools used professionally

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