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Sukirti Tripathi

@sukirtitripathi

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I grow customer revenue, retention, and operational performance across telecom, e-commerce, and retail.

India

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What I'm looking for

I'm looking for opportunities to lead customer success and business operations, improve platform adoption and customer outcomes, grow revenue, and build scalable cross-functional processes using data-driven decision-making.

I'm driving customer platform adoption, onboarding, solution selling, and retention at Bharti Airtel across B2B and B2C channels. My targeted upsell and cross-sell strategies deliver 12–15% ARPU growth.

I've reduced resolution turnaround time by 30–35% through workflow redesign and achieved 95%+ first-time resolution for high-severity customer escalations. I also lead customer success sessions, mentor store teams, and deliver digital marketing and B2B go-to-market projects.

At Flipkart, I led 40+ team members across vendor management, warehouse operations, and supply chain, exceeding KPI targets. I designed a warehouse food-utilization initiative that generated approximately ₹1 Crore in annual hard savings.

Previously at Decathlon, I owned P&L for Water, Racket, and Mountain Sports, using customer and CRM data to improve segmentation, loyalty, engagement, and repeat purchases. I helped exceed a ₹40L outlet-launch revenue target with ₹52L in sales within two days.

Experience

Work history, roles, and key accomplishments

Current

Manager, Customer Success & Business Operations

Current

Bharti Airtel Ltd

Jul 2022 - Present (4 years 2 months)

Drive platform adoption and strategic alignment with B2B and B2C customer goals, maximizing revenue and retention outcomes. Own onboarding and solution selling using CRM and ERP systems, delivering 12–15% ARPU growth and reducing resolution TAT by 30–35%.

Salesforce ERP POS systems Power BI Customer Success Account Management Upselling Cross Selling Process Optimization Stakeholder Management Escalation Management Digital Marketing B2B B2C KPI Analysis Agile Project Management

Strategic Planning Manager

Flipkart Pvt Ltd

Jun 2021 - Jun 2022 (1 year)

Led cross-functional teams across vendor management, warehouse operations, and supply chain to meet project milestones and BAU/BBD targets. Managed vendor relationships, delivered project status updates, and led a team of 40+ members.

Vendor Management Supply Chain Management Warehouse operations Project Management Cross functional Leadership KPI Analysis Risk Mitigation SOP Adherence

Sports Category Leader (P&L Manager)

Decathlon Sports India

Jun 2018 - May 2021 (2 years 11 months)

Owned full P&L for Water, Racket, and Mountain Sports departments, driving sales targets, inventory management, and team performance. Leveraged Salesforce CRM for targeted campaigns and managed loyalty programs to improve customer lifetime value.