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Anirudh Rao Kasuganti

@anirudhraokasuganti

Strategy & Operations leader at Zolo who turned company EBITDA from -25% to +10% and grew a new revenue line to Rs 3 Cr MRR.

India

Message

At Zolo, I own P&L, business planning, and growth for a multi-city network of 380+ active sites. I led a company-wide turnaround that moved EBITDA from -25% to +10%, while reducing the portfolio of loss-making properties from 20% to 5%.

I also took a new revenue line from zero to roughly Rs 3 Cr in monthly recurring revenue, owning demand, pricing, and operating-model design. To help teams track performance across the network, I built GAP-analysis, KPI dashboards, and business-review cadences.

Earlier at Zolo, I led a customer-experience turnaround for the Hyderabad city portfolio, lifting NPS by 37+ points in nine months. At Flipkart, I led operations across 28 delivery hubs and helped expand serviceable pincodes by 30%.

Experience

Work history, roles, and key accomplishments

Current

Associate Director, Strategy & Operations

Current

ZoloStays Property Solutions Private Limited

Oct 2023 - Present (2 years 11 months)

Owns P&L, business planning, and growth for a multi-city network of 380+ sites. Spearheaded a company-wide P&L turnaround, improved EBITDA from -25% to +10%, and grew a new revenue line to Rs 3 Cr monthly recurring revenue.

P&L management Business Planning Forecasting Customer Experience GTM Strategy KPI Dashboards Gap Analysis Process Automation Team Leadership

Senior Manager, Strategy & Operations

ZoloStays Property Solutions Private Limited

Oct 2021 - Oct 2023 (2 years)

Owned stakeholder-support, vendor management, and process-transformation initiatives. Designed a concern-resolution system cutting resolution time from 7+ days to under 2 days, and led a self-service automation initiative that cut support tickets by 97%.

Stakeholder Management Vendor Management Process Automation Process Reengineering Cross functional management

City P&L Head - Hyderabad

ZoloStays Property Solutions Private Limited

Jul 2020 - Oct 2021 (1 year 3 months)

Owned full P&L, capacity planning, and customer experience for a 40-property city portfolio. Led a customer-experience turnaround lifting NPS by 37+ points in 9 months and cut monthly contribution-margin losses by 80%.

P&L management Capacity Planning Customer Experience NPS Improvement Team Leadership

Area Manager, Business Development & Operations

ZoloStays Property Solutions Private Limited

Jul 2019 - Jul 2020 (1 year)

Drove revenue growth and new-market launches across a 35-property area. Grew area revenue by 15% through data-driven pricing and launch strategy, and played a core role in launching a new operating model.

Business Development Market Expansion Pricing Strategy Operations Management SOP Design

Cluster Manager, Last Mile Operations

Flipkart Internet Pvt Ltd

Apr 2018 - Jun 2019 (1 year 2 months)

Led operations across 28 delivery hubs with a 40-person frontline team, sustaining a 90%+ CSAT score. Designed a footprint-expansion program that grew serviceable pincodes by 30%.

Last Mile Operations Team Leadership Customer Satisfaction Cost Control Performance Metrics