Open to opportunities

Patrick Miles Neo

@patrickmilesneo

Customer support professional with 4+ years experience delivering fast, thoughtful, solution-focused service in high-volume environments.

Philippines

Message

What I'm looking for

I’m looking to join a fast-growing team where I can deliver warm, solution-focused support. I want to handle customer issues end-to-end, use CRM/ticketing tools effectively, and earn growth through consistent performance and teamwork.

Customer Service Representative and Virtual Assistant with over 4 years of experience working with US-based clients. I specialize in providing clear, friendly, and solution-focused support, helping customers resolve issues smoothly while ensuring a positive experience at every interaction.

Experience

Work history, roles, and key accomplishments

Customer Associate

Vision Path, Inc.

Nov 2023 - Apr 2026 (2 years 5 months)

Provided customer support via phone, email, and live chat, managing order issues, billing concerns, account inquiries, and record updates using Zendesk and Shopify. Resolved tracking, returns, exchanges, and product concerns while coordinating with internal teams to ensure timely, accurate service.

Customer Support Zendesk Shopify Order Management Live Chat Support Returns and Exchanges Written Communication

Customer Service Representative

Alorica Teleservices, Inc.

Jul 2021 - Sep 2023 (2 years 2 months)

Handled high-volume inbound calls and emails for billing, account updates, and service inquiries while maintaining strong customer satisfaction. Processed requests using Salesforce, followed structured workflows, and maintained accurate customer records for consistent, professional support.

Customer Service Salesforce CRM Billing Support Account Updates Email Support