AOAdeyemi Oluwadamilare
@adeyemioluwadamilare
Customer support specialist committed to enhancing client relationships.
NigeriaWhat I'm looking for
With over three years of experience in customer support, I have honed my skills in building and sustaining meaningful relationships with clients and stakeholders. My strong academic foundation in Linguistics and Communication Studies complements my professional journey, allowing me to enhance customer experience and drive brand loyalty through strategic communication and empathy.
Currently, I serve as a Customer Support Specialist at Teleperformance Nigeria, where I act as the primary point of contact for resolving customer inquiries and complaints. I have consistently achieved a First Contact Resolution rate of 92% and maintained a customer satisfaction score of 4.8/5. My proactive communication and data-driven support strategies have significantly reduced issue resolution time and minimized repeat contacts.
Previously, I have worked as a Direct Sales Agent and Broadcast Talent, where I successfully generated new business opportunities and increased audience engagement through compelling content. My diverse experiences have equipped me with a unique blend of skills in customer service, sales, and digital communication, making me a valuable asset to any organization.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Teleperformance Nigeria
Jan 2023 - Present (2 years 5 months)
Acted as the primary point of contact for resolving customer inquiries, service requests, and complaints across multiple channels, consistently adhering to Standard Operating Procedures (SOPs). Achieved an average First Contact Resolution (FCR) rate of 92%, maintained a 4.8/5 customer satisfaction (CSAT) score, and exceeded monthly KPIs and performance appraisals by 5%. Efficiently handled complex
Broadcast Talent, Voice Artiste & Digital Communication Associate
Bayelsa State Broadcasting Corporation
Jan 2022 - Dec 2023 (1 year 11 months)
Tracked and analyzed the performance of content initiatives using data and analytics tools to measure engagement, retention, and monetization metrics. Conducted research, analyzed market trends, and evaluated player feedback to identify new content opportunities and innovative features. Hosted and co-produced a one-hour weekly radio talk show, delivering engaging content and topical discussions th
Direct Sales Agent
Strategic Outsourcing Limited
Jan 2023 - Dec 2023 (11 months)
Searched for new business opportunities in local markets to deliver sales through outbound calls and visits, describing bank products and explaining their benefits. Consistently met and exceeded monthly performance appraisals and key performance indicators (KPIs) by an average of 5.75%, contributing to increased customer acquisition and revenue growth. Generated prospects, qualified, and managed l
Broadcast Talent & Voice Artiste
Lion 93.9 FM
Jan 2021 - Dec 2022 (1 year 11 months)
Analyzed player behaviour and feedback to identify opportunities for content enhancements, updates, and new features. Worked closely with the local content team, writers, and other creatives to develop compelling indigenous storylines, characters, and dialogues. Scripted and voiced compelling ads and jingles which converted to sales, increasing revenue by 35% and enhancing brand's visibility and r
Education
Degrees, certifications, and relevant coursework
Osun State University
B.A., Linguistics and Communication Studies
2017 - 2021
Grade: Second Class Upper Division
Specialized in Digital Communication, Public Relations, Broadcasting & Advertising. Achieved a GPA of 3.78.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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