At A & K CONSTRUCTION LIMITED, I developed a customer service training program and scripts to help representatives handle inquiries consistently. I also analyzed customer service data and drafted policies and procedures to improve the customer experience.
At ONE NETWORK INTEGRATED LINKS LIMITED, I handled client calls and claim inquiries, documented client data in Salesforce, and collected medical records needed to process claims. I also helped train new team members.
At National Assembly Nigeria, I served as a Customer Experience Officer, supporting client inquiries and coordinating office communications and records. At INFUSE MEDIA USA, I researched and qualified leads, made outgoing calls, and supported email marketing.
