Open to opportunities

Mary Adela

@maryadela

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Recent graduate with strong communication and problem-solving skills.

Nigeria

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What I'm looking for

I am looking for a role that allows me to utilize my communication skills and problem-solving abilities in a dynamic and supportive environment.

I am a recent graduate from the University of Lagos, where I earned a degree in Mass Communication. My academic journey has equipped me with excellent communication skills, time management abilities, and a high emotional intelligence level. I am eager to leverage these skills in a professional setting, contributing to an organization that values diligence and resourcefulness.

Throughout my career, I have gained valuable experience in customer support and sales. At Kuda Technologies, I manage card operations and maintain relationships with third-party partners, ensuring smooth deployment processes. My previous role as a Sales Assistant at AIICO Insurance plc allowed me to drive significant sales growth, increasing viable accounts by 64% and overall sales by 66%. I thrive in collaborative environments and am dedicated to achieving business progress through effective communication and strategic planning.

Experience

Work history, roles, and key accomplishments

Current

Customer Support (Card Operation)

Current

Kuda Technologies

Jan 2022 - Present (3 years 5 months)

Responsible for processing card-related requests, managing relationships with third-party partners, and responding to inquiries on card products. Demonstrated ability to maintain accurate card inventory and perform various duties related to card operations.

Customer Support Card Operations Relationship Management Problem Solving Inventory Management Communication Team Collaboration Process Improvement

Sales Assistant

AIICO Insurance plc

Dec 2020 - Oct 2021 (10 months)

Drove sales for existing and new customer accounts, resolved client inquiries, and designed marketing strategies. Achieved a 64% increase in new viable accounts and collaborated with the marketing team to boost sales by 66%.

Sales Development Client Relationship Management Conflict Resolution Marketing Strategy Customer Acquisition Team Coordination

Administrative Assistant

Multi choice (Dstv Media Sales)

Oct 2018 - Jan 2019 (3 months)

Provided administrative support, maintained client databases, and coordinated meetings. Successfully decreased operating costs by 44% and ensured compliance through effective document management.

Administrative Support Database Management Meeting Management Communication Office Management

Customer Service Representative

St Christopher Bakery and Confectionery

Jan 2016 - Jun 2018 (2 years 5 months)

Served as a customer service representative, addressing customer inquiries and ensuring satisfaction. Developed strong communication skills and built lasting relationships with clients.

Customer Service Communication Relationship Building Problem Solving Team Collaboration Client Engagement