Adekilumo Moyinoluwa Snazzy

As a Customer Service Representative at Teleperformance, I delivered personalized support, achieving a 15% increase in customer satisfaction scores and resolving over 90% of inquiries on the first contact.

At Coolbucks Limited, I increased sales revenue by 12% through strategic campaigns and provided detailed analysis of customer purchasing trends, influencing key marketing initiatives.

In my role at Jumia Group, I managed inbound calls, achieving a 92% satisfaction rate and consistently exceeded sales targets through effective cross-selling and upselling techniques.

As a Media Volunteer, I managed media coverage and digital content for youth entrepreneurship initiatives, contributing to the promotion of entrepreneurial activities.

As an intern at Raypower 100.5 FM, I assisted in program production and supported creative teams in delivering engaging content to listeners, enhancing operational efficiency.

Completed a Bachelor of Science in Mass Communication, focusing on developing strong written and verbal communication skills. The program equipped me with the ability to build relationships and deliver effective solutions in various communication contexts.