Uwakmfon George
@uwakmfongeorge
Customer Support Representative who resolved customer inquiries and processed orders for an online retail and family business.
NigeriaWhat I'm looking for
At Online Retail and Family Business, I resolved customer inquiries and processed orders using Google Sheets and WhatsApp Business. I maintained timely communication and follow-through, helping keep order fulfillment accurate and support customer satisfaction.
I also coordinated daily business operations, including scheduling, record-keeping, and customer correspondence, using WhatsApp Business and Google Sheets.
I'm certified in HubSpot CRM and Google Sheets, and have training in customer relationship management and service desk operations.
Experience
Work history, roles, and key accomplishments
Customer Support and Operations Assistant
Online Retail and Family Business
Aug 2025 - Feb 2026 (6 months)
Resolved approximately 6 customer inquiries and processed around 10 orders daily using Google Sheets and WhatsApp Business, maintaining timely communication and follow-through. Coordinated daily business operations including scheduling, record-keeping, and customer correspondence.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Science, Animal and Environmental Biology
2024 -
Pursuing a Bachelor of Science in Animal and Environmental Biology, ongoing since October 2024.
Alison Learning
Customer Service, Customer Service
Ongoing Customer Service certification.
Coursera
Introduction to CRM with HubSpot, CRM
2026 - 2026
Completed Introduction to CRM with HubSpot certification in June 2026.
HP Foundation
Customer Relationship Management, Customer Relationship Management
2026 - 2026
Completed Customer Relationship Management certification in April 2026.
Forage
DATACOM Service Desk Job Simulation, Service Desk
2026 - 2026
Completed DATACOM Service Desk Job Simulation in June 2026.
Coursera
Create Customer Support Data with Google Sheets, Customer Support Data
2026 - 2026
Completed Create Customer Support Data with Google Sheets certification in June 2026.
HubSpot Academy
Service Hub Software Certified, Service Hub Software
2026 - 2026
Completed Service Hub Software Certified certification in August 2026.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
United StatesSalary expectations
Social media
Job categories
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