Utkarsh Dwivedi

I am a dedicated customer support professional with hands-on experience delivering timely, high-quality service in fast-paced contact centers.

At Tech Mahindra I provided multi-channel support, documented interactions accurately, and contributed to team targets and quality standards. Later, as a Senior Customer Support Executive at Teleperformance, I focused on UK logistics processes, escalation management, and improving customer satisfaction.

I bring strong problem-solving ability, clear communication, and experience handling complex customer issues across phone, email, and chat channels. I am pursuing a B.Com through distance learning to further strengthen my business acumen.

I am motivated by roles that let me resolve challenging customer problems, optimize processes, and contribute to service excellence within a supportive, growth-oriented team.