MMMahi Mannar
@mahimannar
Senior customer service professional skilled in escalation management and CSAT improvement.
IndiaWhat I'm looking for
I am a detail-oriented and empathetic customer service professional with over 5 years of experience delivering high-quality support via chat and email.
I have a strong track record in escalation management, improving CSAT, meeting SLA targets, and maintaining top-tier KPIs such as AHT and transfers.
I contributed to process improvements by creating knowledge snippets, delivering resource materials, and participating in pilot projects and feature rollouts with actionable frontline feedback.
I mentor new hires, support team onboarding and training, and seek a remote Senior Customer Service role where I can leverage my distributed work experience to further enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Handled high volumes of customer chats and emails resolving policy, appeal, escalation, and payment disputes while maintaining top-tier CSAT and AHT performance; created knowledge snippets and delivered onboarding resources to improve team efficiency.
Education
Degrees, certifications, and relevant coursework
Gujarat Vidyapith Ahmedabad
Master of Computer Applications, Computer Applications
Master of Computer Applications completed at Gujarat Vidyapith Ahmedabad, focusing on advanced computing concepts and application development.
CCSIT Junagadh
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology from CCSIT Junagadh.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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