Aminesh Chaturvedi

I am a customer support specialist with over seven years of experience delivering high-quality support in domestic BPO and e-commerce processes. I focus on resolving escalations, maintaining SLAs, and ensuring excellent customer experiences.

At Aegis I consistently met daily and monthly targets for accuracy, productivity, and compliance while contributing to team service quality. At Teleperformance (Flipkart process) I managed L2 support for Flipkart Hyperlocal, handled consumer forum complaints, and processed device diagnostics and test results.

I have experience coordinating with brand points of contact to resolve order-related escalations and conducting outbound feedback calls to improve service at authorized centers. My strengths include strong communication, problem-solving, adaptability, and teamwork.

I seek opportunities where I can apply my hands-on customer support expertise to reduce escalations, enhance customer satisfaction, and contribute to organizational growth while continuing to develop professionally.