Open to opportunities

Jermaine Ferdinands

@jermaine

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Dedicated sales executive with strong customer relationship skills.

Sri Lanka

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What I'm looking for

I am looking for a role that offers growth opportunities and values strong customer relationships.

I am an experienced sales executive and call center agent with a proven track record in identifying business opportunities and negotiating deals. My focus is on building and maintaining positive client relationships while meeting sales targets. I am dedicated to providing reliable customer support and resolving inquiries efficiently, ensuring a positive customer experience.

Throughout my career, I have honed my communication skills and utilized CRM systems to enhance customer satisfaction. My experience spans various roles, including sales executive at Petmart and account manager at GTS Ventures, where I successfully managed client relationships and drove account growth. I thrive in dynamic environments and am passionate about delivering exceptional service to clients.

Experience

Work history, roles, and key accomplishments

Sales Development Executive

Axentra Digital

Jan 2025 - May 2025 (4 months)

Identified and researched potential clients to support lead generation efforts. Engaged with prospects through email, phone, and social media outreach. Maintained accurate records of client interactions using CRM systems.

Lead Generation Prospecting CRM Systems Sales Outreach Performance Tracking

Account Manager

GTS Ventures

May 2024 - Nov 2024 (6 months)

Built and maintained strong client relationships as the primary contact. Facilitated seamless onboarding for new clients, providing training and initial support. Prepared performance reports, analyzed account activity, and provided recommendations for optimization.

Client Relationship Management Onboarding performance reporting Regulatory Compliance

Call Center Executive

Adams BPO

May 2024 - Jun 2024 (1 month)

Developed and maintained strong business relationships with clients. Provided timely and exceptional service to clients, addressing their needs effectively. Resolved customer issues, complaints, and inquiries promptly.

Business Relationship Management Customer Service Sales Pipeline Management

Sales Executive

Petmart

Jun 2023 - Sep 2023 (3 months)

Managed cashiering operations and oversaw inventory management. Built strong customer relationships and drove repeat business with tailored solutions. Provided exceptional customer service by addressing inquiries and resolving issues.

Cashiering Inventory Management Customer Relationship Management Product Knowledge Sales

Education

Degrees, certifications, and relevant coursework

AMDT School Of Creativity

BA (Hons), Graphic Design

Currently pursuing a Bachelor of Arts with Honours in Graphic Design. Developing advanced skills and theoretical understanding in the field of graphic design.

NIBM

Certificate Course, Graphic Design

2024 - 2024

Completed a certificate course focusing on Graphic Design. Gained foundational skills and knowledge in graphic design principles and practices.

Jade Education

Cambridge/Edexcel AS Level, General Studies

2021 - 2023

Undertook advanced level studies through the Cambridge and Edexcel examination boards. Focused on subjects relevant to further academic pursuits.

Keble College

Edexcel International IGCSE, General Studies

2016 - 2020

Completed the Edexcel International General Certificate of Secondary Education program. Studied a range of subjects to build a foundational academic profile.