Janith Thenuka

I am a dedicated banking associate with a strong passion for achieving targets and delivering exceptional customer service. My journey in the banking sector began with my role at Hatton National Bank, where I efficiently supported tellers and ensured accurate processing of client transactions. My commitment to excellence led to a 15% increase in productivity and a remarkable 90% customer satisfaction rate through timely resolution of complaints.

Throughout my career, I have successfully generated over 5 million in revenue by identifying cross-selling opportunities and promoting banking products. My ability to train and mentor new employees has resulted in a 100% retention rate, showcasing my leadership skills. I take pride in developing enduring relationships with clients, which has significantly increased referral rates and contributed to achieving 110% of sales targets.

With a Bachelor of Business Management and hands-on experience in risk assessment and compliance, I am well-equipped to navigate the complexities of the banking industry. I am eager to continue my professional growth and contribute to a dynamic team that values innovation and customer satisfaction.