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Kaushalya Abeywardhana

@kaushalyaabeywardhan

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Analytical banker with over nine years of customer service experience.

Sri Lanka

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What I'm looking for

I am seeking a role that allows me to leverage my analytical skills in a dynamic banking environment, focusing on risk management and customer relations.

I am an analytical and detail-oriented banker with over nine years of extensive experience in the banking industry. My career has been dedicated to providing exceptional customer service and promoting company offerings. I excel at analyzing clients' financial needs and helping them achieve their goals through sound financial management.

Throughout my career, I have cultivated positive relationships with clients and subordinates, demonstrating strong leadership skills. I am proficient in prioritizing tasks, delegating responsibilities, and making sound decisions quickly while maintaining a focus on business targets. My experience spans various roles, including Credit Risk Analyst and Senior Portfolio Risk Analyst, where I have honed my skills in credit risk analysis and portfolio management.

Experience

Work history, roles, and key accomplishments

Credit Risk Analyst and Risk Reporting Officer / Senior Portfolio Risk Analyst

Sanasa Development Bank (SDB)

Nov 2022 - Present (2 years 10 months)

Reviewed individual transactions for credit risk, drafted credit risk analyses, and assessed economic and industry standings to determine credit risk ratings. Designed and prepared portfolio reports, and monitored delinquency portfolios to identify early warning triggers.

Credit Risk Analysis Credit Risk Reporting Financial Analysis Credit Portfolio Monitoring ICAAP

Consumer Assets and Leasing Executive Officer

Sanasa Development Bank (SDB)

Jan 2020 - Present (5 years 8 months)

Prepared daily, weekly, monthly, and annual MIS reports related to Leasing and Retail Asset products. Developed and reviewed products, analyzed existing processes, and implemented improvements while coordinating with 94 branches.

MIS Reporting Product Development Process Improvement Market Research

Senior Relationship Officer – Inner Circle

Nations Trust Bank PLC

Jan 2019 - Present (6 years 8 months)

Managed a portfolio of Inner Circle (mass affluent) segment customers, maintaining close rapport and acquiring new ones. Ensured service excellence through customer service and liaised with branch staff and central support for customer inquiries.

Portfolio Management Customer Relationship Management Customer Acquisition Service Excellence Financial Services Communication Problem Solving

Cash, Cheque Clearing Corporate Teller Functions

Union Bank of Colombo PLC

Jul 2014 - Present (11 years 2 months)

Assisted customers with basic transactions, such as deposits and withdrawals, and handled corporate account openings and bulk cash deposits. Provided special services like printing account balances, ordering cards, and opening new accounts while ensuring quality customer service.

Customer Service Account Management Identity Verification

Education

Degrees, certifications, and relevant coursework

NIBM

Advance Diploma in Business Management, Business Management

Obtained an Advanced Diploma in Business Management. This program enhanced knowledge in various aspects of business administration and management.

NSBM

BSc (Hons) Management, Management

Completed a Bachelor of Science with Honors in Management. This qualification provides a strong foundation in management principles and practices.

Vijitha Central College

G.C.E. (A / L), Commerce

Grade: General English A, Economics B, Business Studies B, Accounting C

Activities and societies: Deputy Head Prefect (2012-2013), Member of the IT unit, President of the English Literature Association

Completed G.C.E. Advanced Level examinations with strong grades in General English, Economics, Business Studies, and Accounting. This provided a solid academic foundation for higher education.

Vijitha Central College

G.C.E. (O / L), General Studies

Grade: Business & Accounting Studies A, English A, Buddhism A, ICT B, Sinhala B, English Literature B, Science (English Medium) C, History (English Medium) C, Mathematics (English Medium) C

Completed G.C.E. Ordinary Level examinations in English Medium, achieving excellent grades in Business & Accounting Studies, English, and Buddhism. This laid the groundwork for further academic pursuits.

NIBM

Advance Certificate in Business Management, Business Management

Completed an Advanced Certificate in Business Management. This certification provided foundational knowledge in key business concepts.

Institute of Bankers of Sri Lanka (IBSL)

Certificate in Banking and Finance (CBF), Banking and Finance

Acquired a Certificate in Banking and Finance from the Institute of Bankers of Sri Lanka. This course covered essential principles and practices in the banking and finance sector.