I am seeking a senior role at the intersection of operations, analytics, and AI within international companies and scaleups.
UUOpen to opportunities
Urdax Ugarte
@urdax_ugarte
Business Operations | Product | Marketplaces | AI | RevOps | GTM | SaaS | Ecommerce
SpainWhat I'm looking for
Structured and data-driven thinker with 9+ years of international experience improving business performance across business operations, analyst, and strategy roles in tech companies and startups—including 4 years managing teams. Focused on driving results with a strong process, team and customer orientation.
Experience
Work history, roles, and key accomplishments
MISenior Operations Lead
Microsoft
Jul 2024 - Jul 2025 (1 year)
Led transformation of 50–75 support engineers to a PLG model, boosting the Insights Coefficient Score by 40% in six months and scaling operations to 150–175 FTEs; partnered with the COO to deliver change-management programs impacting 600–900 FTEs.
Education
Degrees, certifications, and relevant coursework
USUniversity of Surrey
Master of Science, Tourism Development
2013 - 2014
Grade: Distinction (top 1%)
Graduated with Distinction (top 1%) from the MSc Tourism Development at the University of Surrey, 2013–2014.
UDUniversity of Deusto
Master of Business Administration, Business Management
2007 - 2011
Completed a five-year Business Management program at the University of Deusto from 2007 to 2011.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
SpainAuthorized to work in
Social media
Job categories
Skills
SQLLooker StudioPower BISpreadsheetsZapierGoogle AnalyticsSalesforceHubSpotEmail AutomationOKRsAgilePLGChange ManagementUser Journey MappingMarket AnalysisCompetitive ResearchProject ManagementCommunity ManagementRemote TeamMappedPostmanAPIsCommunication SkillsObjectives And Key Results (OKRs)Team LeadershipTeam ManagementRevenue Operations
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