At Glovo, I coordinate operational improvement across Southeast European markets, focusing on delivery performance, efficiency and cost per order. I work with local teams on fleet management, operational priorities and budget decisions, and lead initiatives from analysis and planning through implementation.
Previously, I led partner operations improvement plans across African markets and helped reduce cancellations by 0.77 percentage points in Key Partners. In Growth, I managed CRM initiatives that migrated 3.5% of active users to Groceries and Retail and increased Prime re-subscription by 22%.
