VPVanessa Del Prete
@vanessadelprete
Results-driven operations leader with a passion for process improvement.
SpainWhat I'm looking for
With over 6 years of experience as an operations leader, I have successfully managed international teams and optimized performance metrics in dynamic environments. My journey has been marked by a commitment to driving process improvements and fostering a culture of continuous enhancement. I thrive on building strong teams and using data to inform strategic decisions that align operations with overarching business goals.
In my recent role as an Operations Lead, I spearheaded initiatives that aligned performance with organizational objectives, implementing KPIs that enhanced operational efficiency and customer satisfaction. My experience at Languagewire and Cognizant has equipped me with the skills to lead cross-functional teams, redesign scalable processes, and drive significant productivity improvements. I am passionate about leveraging automation and AI integration to streamline operations and enhance performance.
Experience
Work history, roles, and key accomplishments
Operations Lead
Freelance
Nov 2024 - Present (8 months)
Spearheaded performance alignment with organizational goals, implementing KPIs to drive operational efficiency and enhance customer satisfaction. Led strategic initiatives focused on product-led growth, facilitating cross-functional collaboration across departments. Prepared detailed reports and analyses to support data-driven decision-making and identify growth opportunities.
Operations Solutions Team Leader
Languagewire
Feb 2024 - Nov 2024 (9 months)
Oversaw daily operations of remote and on-site teams (10–15 members), redefining KPIs to enhance accountability and performance. Redesigned and optimized scalable processes, resulting in a 15% increase in productivity and quality. Reported on operational performance to leadership and aligned team execution with strategic goals.
Operations Manager
Cognizant
Aug 2022 - Feb 2024 (1 year 6 months)
Managed performance metrics for Team Leaders and supported operational efficiency improvements. Led initiatives that improved delivery times by 8%, boosted productivity by 30%, and enhanced quality by 15%. Fostered a high-performance culture through innovation and cross-functional collaboration.
Operations Team Leader
Cognizant
Jun 2021 - Jul 2022 (1 year 1 month)
Led and coached teams of 20–25 members, increasing productivity by 10% and improving quality by 12%. Conducted root cause analysis to inform performance improvement strategies. Improved employee retention by 15% through mentoring and career development support.
Education
Degrees, certifications, and relevant coursework
UMUniversidad Complutense de Madrid
PhD, Science of Religion
Conducted in-depth research and analysis in the field of Science of Religion. Developed critical thinking and analytical skills through rigorous academic study.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
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