Open to opportunities

Lionel Franklin

@lionelfranklin

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Operations and analytics professional driving process optimization and KPI-driven results.

Spain

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What I'm looking for

I seek a role focused on process optimization and data-driven operations where I can own KPIs, improve workflows, and collaborate cross-functionally.

I am an operations and analytics professional with a strong track record in process control, data analysis, and systems optimization across finance, sales, and content policy environments.

I have used CRM and ERP tools such as Salesforce, SAP, Excel and SQL to monitor performance, resolve discrepancies, and translate complex data into actionable insights that improved outcomes.

My recent roles include senior debt collection and senior sales specialist positions where I increased debt recovery by 15%, reduced unnecessary steps by 30%, cut case resolution time by 20%, and managed a €3M B2B portfolio while exceeding renewal and upsell targets.

I collaborate cross-functionally, lead KPI ownership, and deliver regular operational reporting; I bring pragmatic problem solving, process improvement experience, and a focus on measurable results.

Experience

Work history, roles, and key accomplishments

Current

Senior Debt Collector

Current

Grover

Nov 2023 - Present (2 years 2 months)

Monitored and optimized debt recovery workflows, increasing recovery rate by 15% and reducing unnecessary steps by 30%; streamlined escalation and documentation procedures to cut case resolution time by 20%.

Debt Recovery Salesforce SAP Excel SQL Process Optimization Root Cause Analysis

Senior Sales Specialist

Mettler Toledo

Jun 2022 - Oct 2023 (1 year 4 months)

Managed a €3M B2B portfolio and high-volume pipelines in SAP, exceeding renewal and upsell targets by 12–18% and improving contract renewal forecasting accuracy by 25%.

B2B Sales SAP Forecasting Excel Upselling Relationship Management Sales Reporting

Content Policy Specialist

Facebook (Meta)

Jun 2019 - Jun 2022 (3 years)

Reviewed 200+ content cases daily with 98% accuracy, ensured application of evolving content policies, and led training that improved team compliance consistency by 20%.

Content Moderation Quality Assurance Training Data Analysis Reporting Cross Functional Collaboration

Account Executive

Teleperformance Spain

Dec 2017 - May 2019 (1 year 5 months)

Managed 60+ SMB and agency clients on Google Ads, improving average campaign ROI by 22% and delivering tailored digital advertising solutions with multiple Google Ads certifications.

Google Ads Campaign Management Analytics ROI Optimization Quality Control Consultative Sales

Accounts Payable Analyst

Tech Data / TD Synnex

Sep 2016 - Nov 2017 (1 year 2 months)

Processed and reconciled 1,000+ vendor invoices monthly with 99.5% data accuracy, resolved discrepancies via root-cause analysis, and supported monthly close operations.

Accounts Payable Excel Root Cause Analysis Financial Reporting Cross Functional Collaboration