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@anthonyrodriguez
International business leader with expertise in operations management.
I am an International Business Leader with extensive experience in launching new lines of business for various BPOs, including Technical Support, Customer Service, and Sales. My career has been marked by delivering client goals for major corporations such as Verizon, AT&T, and Asurion. I have a proven track record of managing all aspects of operations, from overseeing facility build-outs to developing leadership teams and fostering a positive, engaging culture.
Throughout my career, I have transformed underperforming teams into high-achieving ones in less than 90 days through effective leadership development and performance management. My expertise includes large-scale project management, sales enablement, and change management, with a strong focus on building diverse and inclusive workplaces. I am passionate about creating strategic processes that drive success and enhance team performance.
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Work history, roles, and key accomplishments
Asurion
Oct 2017 - Present (8 years 1 month)
Managed on-site and remote teams, overseeing multiple clients, operations managers, supervisors, and agents. Established a leadership culture focused on coaching and achieved site AOP goals through KPI management.
Open English
Aug 2015 - Aug 2017 (2 years)
Led a team of over 150 sales representatives as an expat in Bogota, Colombia. Collaborated across various departments to ensure daily call center performance met KPI expectations.
Qology Direct
Feb 2009 - Sep 2015 (6 years 7 months)
Managed BPO operations and launched accounts in several international locations, including the Dominican Republic, Costa Rica, Honduras, Jamaica, and Panama. Successfully groomed local leadership teams to take over operations.
Degrees, certifications, and relevant coursework
Unknown, Unknown
2017 - 2024
Studied at Atlantic Technical College. The specific field of study and degree obtained are not provided in the given text.
Software and tools used professionally
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