Open to opportunities

Ubong Gibson

@unclegibs

Message

Results-driven professional with expertise in operations, project management, and customer support.

Nigeria

Message

What I'm looking for

Seeking a challenging role that leverages my skills in program operations, project management, and customer service to drive business results and enhance customer experiences.

I am a highly motivated and results-driven professional with a strong emphasis on leveraging cutting-edge technology to enhance customer experiences. With a proven track record in managing customer support teams and improving operational processes, I excel at building positive relationships with customers and vendors, managing KPIs, and safeguarding sensitive data.

Throughout my career, I have demonstrated my ability to work cross-functionally with developers and internal teams, ensuring smooth operations and timely project delivery. My expertise in using tools such as Zendesk, Trello, Jira, and Asana has enabled me to deliver exceptional service and improve response times.

I am a strong leader with experience in training teams to improve performance, align with company goals, and meet KPIs. My analytical thinking skills enable me to analyze customer feedback, resolve issues efficiently, and make data-driven decisions to optimize processes and drive business results.

Experience

Work history, roles, and key accomplishments

Current

Mentor

Current

Job Oboro Youth Summit

Sep 2016 - Present (8 years 8 months)

Empowered over 400 college women by providing mentorship and career development advice. Facilitated workshops to build leadership skills, creating lasting impacts on participants' professional journeys.

Mentorship Leadership Development Facilitation Career Development

Current

Coordinator

Current

TEDx Gamji

Feb 2019 - Present (6 years 3 months)

Coordinated awareness campaigns on environmental sustainability and managed team collaboration for live events. Demonstrated strong organizational and leadership skills in promoting eco-friendly practices.

Event Coordination Team Management Organizational Skills

Head of Operations/Admin Officer

MotoMarketDotCom

Jun 2021 - Apr 2024 (2 years 10 months)

Spearheaded the implementation of the MotoHub App, enhancing customer service for traffic law enforcement agencies. Managed customer support inquiries and led a team to optimize operations, reducing costs by 25%. Ensured data security and compliance while collaborating with cross-functional teams.

Customer Support Project Management Zendesk Vendor Management Data Security Team Leadership Analytical Thinking SLA Management

System Operations

Kaduna State Traffic Law Enforcement Authority

May 2016 - Jul 2021 (5 years 2 months)

Managed the agency’s cyber infrastructure, implementing security measures to protect sensitive data. Trained colleagues on IT tools to enhance operational efficiency and improved inter-departmental communication.

Cybersecurity IT Operations Cross Functional Collaboration Communication Skills

Team Lead

Enactus Kaduna Polytechnic

May 2017 - Aug 2019 (2 years 3 months)

Led a team to design and implement community-based projects, improving lives of underprivileged individuals. Developed relationships with stakeholders and coordinated relief package distributions, showcasing strong leadership and project management skills.

Project Management Stakeholder Engagement Community Development Presentation Skills Team Coordination

Education

Degrees, certifications, and relevant coursework

Kaduna Polytechnic

Higher National Diploma, Computer Engineering

2014 - 2019

Studied Computer Engineering, focusing on the principles of computer systems, hardware, and software integration. Developed skills in programming, networking, and system design, preparing for a career in technology and engineering.