Open to opportunities

Godwin Pascal Madukwe

@godwinpascalmadukwe

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Focused administrative professional, skilled in lead generation, customer relationship.

Nigeria

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What I'm looking for

Seeking a dynamic organization that values operational excellence and customer satisfaction, offering opportunities for professional growth and where I can leverage my skills to drive business success.

As a professional with a diverse range of experience across various industries, including Customer Service, Business Management, Auditing, Human Resources Management, and Realtor, I have developed a unique skill set that enables me to excel in a wide range of roles and responsibilities.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Perfectly Planned Productions

Jan 2022 - Apr 2024 (2 years 3 months)

Oversaw operational processes, developed company policies, and improved efficiency while managing budgets and monitoring costs. Fostered client and vendor relationships and assisted with employee training.

Operations Management Policy Development Budgeting Data Analysis Project Management

F&B Manager

Ziroc Apartments

May 2019 - Jan 2022 (2 years 8 months)

Managed food and beverage services, including staff recruitment, training, and performance management. Ensured compliance with health regulations and controlled inventory.

Recruitment Performance Management Scheduling Customer Service Food and Beverage Management

Head of Operations/Supervisor

De Golden Quest Company

Jan 2016 - May 2019 (3 years 4 months)

Oversaw operational efficiency, participated in strategic planning, and analyzed business requirements to improve operations and reduce costs.

Efficiency Improvement Strategic Planning Business Analysis Process Improvement Team Leadership Customer Support IT Management

Field Representative

Eko Electricity Distribution Company

Jan 2013 - Jan 2016 (3 years)

Achieved sales goals by promoting power benefits, managing client relationships, and conducting energy analysis to increase profits.

Sales Management Customer Relationship Management Profit Generation Problem Solving Communication Skills Negotiation

Customer Service Representative

Payattitude

Oct 2010 - Jan 2013 (2 years 3 months)

Monitored performance metrics, developed customer engagement strategies, and implemented standards for consistent service delivery.

Customer Service Performance Monitoring Documentation Communication Skills Team Collaboration

Executive Sales Associate

Ridgewell Construction Company Limited

Aug 2007 - Oct 2010 (3 years 2 months)

Increased home sales through effective negotiation and client management, while maintaining detailed property listings and marketing strategies.

Sales Strategy Client Management Negotiation Property Management Market Analysis Customer Satisfaction

Admin Assistant

Victoria Water Services Limited

Jan 2003 - Aug 2007 (4 years 7 months)

Coordinated meetings, managed executive schedules, and prepared documentation to support decision-making and operational needs.

Administrative Support Scheduling Communication Report Preparation Event Coordination Customer Service Time Management

Education

Degrees, certifications, and relevant coursework

Richfield Graduate Institute of Technology

Bachelor of Science, Information Technology

2016 -

Completed a Bachelor of Science in Information Technology, focusing on various aspects of IT including systems analysis, programming, and network management.