TPTomi Peretti
@tomiperetti
Dynamic operations team lead with a focus on process optimization.
NigeriaWhat I'm looking for
I am a dynamic and results-driven operations team lead with over 7 years of experience in operations management. My career has spanned various roles, including operations supervisor, supply chain specialist, and customer service specialist, where I have consistently optimized processes and driven operational excellence.
Currently, I oversee day-to-day operations at Total Data Limited, managing a team of over 50 professionals. I have successfully developed and implemented strategic plans that enhanced operational efficiency, achieving a 15% reduction in operational costs over three years. My commitment to fostering a culture of continuous improvement has led to a 20% increase in productivity through process improvements and automation initiatives.
With a strong focus on client satisfaction, I have established and maintained robust relationships with key clients, ensuring high levels of customer retention. My educational background in Psychology from the University of Lagos, combined with certifications in data analytics and supervisory skills, equips me with a unique perspective on team dynamics and operational strategies.
Experience
Work history, roles, and key accomplishments
Operations Team Lead
Total Data Limited
Jan 2022 - Present (3 years 6 months)
Oversaw day-to-day operations across multiple service lines including HR outsourcing, recruitment, and payroll management. Developed and implemented strategic plans to enhance operational efficiency, leading a team of 50+ professionals and managing budgets to achieve a 15% reduction in operational costs. Implemented process improvements and automation initiatives, resulting in a 20% increase in pr
Warehouse Manager
Chivita Ltd
Jun 2019 - Jan 2022 (2 years 7 months)
Recruited, trained, supervised, and evaluated warehouse employees, overseeing dispatch and logistics operations to ensure timely and accurate delivery. Managed performance, ensured safety and compliance within the warehouse environment, and handled budget management and strategic planning for operational efficiency. Maintained records, ensured quality control, and facilitated order fulfillment.
Customer Service Specialist
West Africa Soy Industries Limited
Apr 2016 - May 2019 (3 years 1 month)
Led customer service efforts, ensuring client satisfaction and promptly resolving inquiries. Provided training and development opportunities for team members, supervising daily operations and resolving challenges to ensure smooth workflow. Maintained accurate records, handled crisis management with effective solutions, and ensured quality control across operational processes.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science, Psychology
Graduated in May 2015 with a Bachelor of Science in Psychology.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
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