umulikhayr olohungbebe
@umulikhayrolohungbeb
I resolve customer issues and improve support experiences across banking, retail, and service operations.
NigeriaWhat I'm looking for
I'm currently supporting 2,000+ SME accounts at United Bank for Africa, resolving account inquiries, service requests, complaints, and escalations across phone, email, and digital channels. I use Zendesk, Intercom, and CRM systems to maintain accurate records, meet service standards, and help drive a 30% increase in portfolio-related sales.
Across Autogirl NG, Carebox Consulting, and Soars Trendhub, I've handled high-volume multichannel support, bookings, order fulfilment, administrative operations, and customer retention. I improved booking processing time from 90 to 30 minutes, helped reduce cancellations by 10%, and built customer relationships that contributed to an estimated 50% repeat customer rate.
Experience
Work history, roles, and key accomplishments
Managed a portfolio of 2,000+ SME customer accounts, providing end-to-end support through phone, email, and digital channels. Resolved 15–20 customer inquiries daily and managed escalations, collaborating with cross-functional teams to achieve effective resolutions.
Customer Support Agent
Autogirl NG
Jan 2024 - Apr 2024 (3 months)
Managed 50–100 customer enquiries daily across WhatsApp, Instagram, phone, email, and Zoho CRM. Processed bookings, resolved complaints, and reorganized customer records to reduce booking processing time.
Administrative Officer
Carebox Consulting Ltd
Jul 2023 - Apr 2024 (9 months)
Coordinated daily administrative and operational activities for a healthcare facility restructuring project. Managed inventory records, coordinated procurement, and facilitated communication among staff.
Customer Care Representative
Soars Trendhub
Nov 2019 - Aug 2022 (2 years 9 months)
Managed customer orders and resolved inquiries across multiple channels. Coordinated order fulfilment and built long-term customer relationships, contributing to a high repeat customer rate.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science, Physiology
2017 - 2022
Bachelor of Science in Physiology from the University of Ilorin, Nigeria, completed in 2022.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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