Ummuselma Muhammed

I’m a customer-focused professional with hands-on experience managing real-time customer interactions across WhatsApp and social media. At Xiaomi (Nigeria), I handled daily inquiries, complaints, and orders, and ran broadcast campaigns to keep customers informed about new products—helping drive engagement and repeat purchases.

I bring a calm, clear communication style to complaint resolution and product consultation, while following up with leads and existing customers to increase conversions. I also coordinated with team members to support customer service and sales targets, contributing to a 70% increase in allocated monthly targets.

Alongside customer support, I have administrative experience and Virtual Assistant training, so I’m equally comfortable with record-keeping, follow-ups, and working efficiently in fast-paced, remote or hybrid environments. From managing appointments and structured filing systems (reducing scheduling conflicts by 80%) to handling documentation and workflow tracking, I’m built to keep operations running smoothly.