Open to opportunities

ifeyinwa veronica

@ifeyinwaveronica

Message

Customer service and virtual administrative professional skilled in fast, confidential support.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can deliver excellent customer support, resolve complaints with empathy, and manage administrative tasks reliably—preferably in a fast-paced, remote-friendly environment with room to lead and improve workflows.

I’m a customer service and administrative professional with over three years of experience in customer support, complaint resolution, and virtual administrative assistance. I’m highly organized, detail-oriented, and reliable, with strong communication skills and proven ability to work effectively in fast-paced and remote environments.

In my current role as a Customer Service Expert / Virtual Assistant (Remote), I provide remote customer support via email, live chat, and social media. I manage inboxes, schedule appointments, organize digital files, and handle data entry, record keeping, and customer database updates, while maintaining confidentiality and professionalism with sensitive information.

Previously, I’ve worked as a Customer Care Executive and as a Customer Care Team Lead / Administrator, where I supervised customer care staff and helped improve response time and workflow efficiency. I was promoted to Customer Care Team Lead within three months due to strong performance and also awarded Staff of the Year for excellence in customer service.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Expert / VA

Current

Allschool

May 2025 - Present (1 year 2 months)

Provide remote customer support via email, live chat, and social media platforms. Manage inboxes, schedule appointments, organize digital files, and support administrative tasks and virtual office operations.

Customer Support Email Support Live Chat Support Social Media Support Complaint Resolution Inbox Management Appointment Scheduling Data Entry Record keeping Administrative Support Confidentiality Virtual Office

Customer Care Executive

Nixcon Logistics

Sep 2024 - Apr 2025 (7 months)

Respond to customer inquiries via phone, email, and messaging platforms. Assist with service information, bookings, issue resolution, and follow up on complaints to ensure satisfactory resolution.

Customer Care Phone Support Email Support Messaging Issue Resolution Complaint Resolution Scheduling Documentation

Customer Care Team Lead / Administrator

House of Zic Heal, Abuja

Apr 2023 - Jul 2024 (1 year 3 months)

Supervise customer care staff and ensure consistent service quality. Implement procedures to improve response time and workflow efficiency while maintaining confidential customer records and supporting daily operations.

Team Leadership Customer Care Service Quality Management Process Improvement Response Time Improvement Confidentiality Administrative Operations

Customer Service Representative

Mega Life Sciences Nigeria Limited

Sep 2022 - Dec 2023 (1 year 3 months)

Assist customers with product information and inquiries. Log customer feedback and complaints for follow-up and support administrative and documentation processes.

Customer Service Product Support inquiry handling Administrative Support Documentation

Customer Care Executive / EA

House of Zic Heal, Abuja

Jan 2023 - Mar 2023 (2 months)

Handle customer inquiries and resolve complaints professionally while maintaining discretion and confidentiality. Manage executive schedules, meetings, and correspondence for daily support and operations.

Customer Care Complaint Resolution Meeting Coordination Correspondence Management Confidentiality