Hanmah Nweke
@hanmahnweke
Customer Service Representative at Xiaomi resolving customer inquiries and complaints and providing after-sales support and product guidance.
NigeriaWhat I'm looking for
At Xiaomi, I resolve customer inquiries and complaints, provide after-sales support, and guide customers on device features and troubleshooting.
Previously, at Oppo, I assisted customers with product selection and issue resolution, handled complaints, and built customer relationships through service and product knowledge.
At Tech Startup, I supported product marketing campaigns, customer engagement, content creation, and market research. I’m seeking a Remote Customer Support or Customer Success role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Xiaomi
Jan 2023 - Present (3 years 9 months)
Resolved customer inquiries and complaints professionally, provided after-sales support and product guidance, and educated customers on device features and troubleshooting.
Software Product Marketer
Tech Startup
Jan 2022 - Present (4 years 9 months)
Supported product marketing campaigns, customer engagement, content creation, and market research.
Customer Service Representative
Oppo
Jan 2020 - Jan 2023 (3 years)
Assisted customers with product selection and issue resolution, handled complaints with professionalism and empathy, and built strong customer relationships through excellent communication.
Education
Degrees, certifications, and relevant coursework
Ebonyi State University
Bachelor of Science, Industrial Chemistry
Pursued a Bachelor of Science degree in Industrial Chemistry.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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