Umesh Saral

I’m a Customer Support Lead with over 8 years of experience building effective support operations, handling escalations, and improving customer satisfaction. I currently lead customer support operations at VIDHYPRO Craft Pvt. Ltd. (F1Soft Group Company).

In my role, I manage team performance and coordinate closely with QA and Product to resolve issues faster and more accurately. I focus on turning customer feedback into practical process improvements and smoother support experiences.

Before this, I served as a Customer Support Mentor at BizBazar E-Commerce, where I mentored support representatives and managed escalations alongside quality assurance activities. Earlier, I worked as a Customer Support Representative at GG Net and Ncell through Rolling Plans Pvt. Ltd., delivering customer service and technical support while maintaining high satisfaction standards.

I take pride in customer training and onboarding—helping teams and customers understand products and workflows quickly. My professional ethos is simple: communicate clearly, solve problems promptly, and continuously refine how support teams operate.