Yunesh Khadgi

Lead and mentor a team of support agents, ensuring efficient handling of customer inquiries. Implement quality assurance processes, monitor KPIs, and streamline workflows to enhance operational efficiency. Develop proactive customer engagement strategies and prepare performance reports for senior management.

Collaborated across functions to implement process improvements and system upgrades. Enhanced customer experience metrics, supervised training for representatives, and conducted root cause analysis to identify areas for improvement.

Led a team to improve performance metrics for the Voice Channel. Conducted root cause analysis, optimized KPIs, and provided regular performance reports while ensuring smooth operations.

Mentored customer service agents and streamlined operations for optimal efficiency. Managed KPIs and ensured exceptional customer service delivery.

Monitored center activities, resolved customer issues, and ensured exceptional service. Conducted staff evaluations and training to maintain high service standards.

Managed client relationships and provided support services. Coordinated with teams for billing and marketing activities, enhancing sales performance through effective strategies.

Led a large team of customer service representatives, developed service policies, and improved customer satisfaction through effective team collaboration and issue resolution.

Managed a team of customer care representatives, developed training programs, and ensured timely responses to customer inquiries while analyzing performance metrics.

Handled inbound service calls, managing customer complaints and queries while demonstrating superior customer service skills.

Conducted outbound calls to sell websites and achieve sales targets.

Provided online support to subscribers and handled customer queries and complaints over the phone.