NBNimesh Bista
@nimeshbista
Customer service and team leader with proven operations, sales, and performance management experience.
NepalWhat I'm looking for
I am a dedicated customer service and operations professional with experience leading teams, monitoring stock and daily operations, and delivering high-quality service. I have a background in sales, account setup and CRM maintenance, and hands-on operations in retail and food service environments.
I consistently coach and mentor staff, prepare performance reports, and drive process improvements to boost efficiency and customer satisfaction. My strengths include conflict resolution, communication, training and development, and accurate performance monitoring.
Experience
Work history, roles, and key accomplishments
Team Leader - Customer Service
Spinneys Dubai LLC
Jun 2023 - Feb 2025 (1 year 8 months)
Led warehouse receiving, storage, and dispatch operations while monitoring stock accuracy and daily service quality; trained and coached staff, produced performance reports, and implemented process improvements.
Sales Officer
Mahendra Aqua Pvt. Ltd.
Jan 2021 - Jun 2022 (1 year 5 months)
Assessed client credit and investment history, identified market opportunities to grow business, supported cold-calling and lead follow-up, and maintained accurate client records in Salesforce.
Cleaner
Planet Lounge and Cafe
Feb 2019 - Aug 2020 (1 year 6 months)
Maintained hygienic café environment through regular cleaning and sanitation of dining and food preparation areas, restocked supplies, and managed waste disposal to ensure customer comfort and safety.
Education
Degrees, certifications, and relevant coursework
Green Peace Lincoln College
Bachelor of Business Administration, Business Administration
2019 - 2022
Completed a Bachelor of Business Administration with a focus on administration from Green Peace Lincoln College.
Subijimur Memorial Secondary School
Certificate of Higher Education, Marketing
2015 - 2017
Completed a Certificate of Higher Education in Marketing at Subijimur Memorial Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
NepalAuthorized to work in
Social media
Job categories
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