At TrueBDC, I assisted over 1,300 customers with inquiries, troubleshooting, and account management. I handled calls and chats with a response time under two minutes, scheduled over 300 appointments, and processed customer orders.
At ConnectedPronto, I supported sales through chat and email, helped customers find product solutions, and handled over 1,000 transactions, including orders and billing. I used scripted sales techniques to upsell services while maintaining a 95% customer satisfaction rating.
At AnsafoneContactCenters, I handled inbound calls and provided product and service information. I also assisted with data entry and customer records, contributing to a 90% first-call resolution rate and improved record accuracy.
