Open to opportunities

Penelope Jones

@penelopejones

Message

I am a customer service and sales professional delivering technical support, live chat, and B2B solutions.

United States

Message

What I'm looking for

I’m seeking a customer-facing role in customer service or sales emphasizing technical support and live chat, with growth opportunities in a collaborative team.

I am a customer service and sales professional with hands-on experience in fraud resolution and T‑Mobile sales chat. I have delivered live chat support, handled B2B sales inquiries, and resolved software and technical issues to improve customer satisfaction.

At Conduent I supported the fraud department and managed direct express cases, and at OneTouch I drove T‑Mobile sales via chat while handling order entry and cash processes. Those roles strengthened my communication, sales, and customer support skills in high-volume environments.

I bring strong time management, help desk experience, and software troubleshooting abilities, and I seek roles where I can apply technical support and customer service expertise to improve outcomes and grow within a collaborative team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Conduent

Apr 2023 - Mar 2024 (11 months)

Investigated fraud cases and managed direct express transactions within the fraud department, resolving customer issues and escalating complex cases to mitigate risk.