Uma Gautam
@umagautam
Experienced systems support specialist and Java developer focused on production reliability and performance.
What I'm looking for
I am a systems support specialist and software developer with over 8 years of combined experience supporting production HR and accounting applications and building backend Java systems. I deliver rapid incident resolution, root cause analysis, and performance optimization while maintaining strict SLA compliance.
At major financial institutions I managed P1/P2 incidents, used monitoring tools such as Moogsoft and Splunk, and mentored new hires regularly. I have hands‑on experience with Linux administration, CI/CD/DevOps practices, and database maintenance across Oracle, MySQL and DB2.
I have built secure Java web applications using Spring, JSP, Hibernate and related technologies, participated in Agile teams, and consistently reduced downtime and improved system resilience. I bring strong debugging, analytical, and communication skills and a pragmatic focus on delivering stable production systems.
Experience
Work history, roles, and key accomplishments
System Support Specialist Sr.
BNY Mellon Bank
Jul 2023 - Present (2 years 7 months)
Provide production support for accounting applications, diagnosing and resolving P1/P2 incidents within strict SLAs and performing root cause analysis to implement lasting fixes.
System Support Specialist Sr.
PNC Bank
Jul 2020 - Jul 2023 (3 years)
Supported HR production applications including code moves and troubleshooting, delivered RCA for critical incidents, coordinated certificate/SSO upgrades, and trained new hires to improve operational readiness.
Application Developer
Ideal Homecare Agency LLC
Jul 2017 - Dec 2019 (2 years 5 months)
Designed database models and developed backend Java/Spring components and secure web modules, delivering core application features and participating in Agile Scrum processes.
Education
Degrees, certifications, and relevant coursework
The Pennsylvania State University
Master of Science, Software Engineering
Master of Science in Software Engineering from Pennsylvania State University.
Pennsylvania State University
Bachelor of Science, Information Science and Technology
Bachelor of Science in Information Science and Technology from Pennsylvania State University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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