Open to opportunities

Uma Gautam

@umagautam

Message

Experienced systems support specialist and Java developer focused on production reliability and performance.

United States

Message

What I'm looking for

I seek a role where I can own production reliability and incident response, work in a collaborative Agile/DevOps culture, mentor peers, and advance in SRE/DevOps or senior application support responsibilities.

I am a systems support specialist and software developer with over 8 years of combined experience supporting production HR and accounting applications and building backend Java systems. I deliver rapid incident resolution, root cause analysis, and performance optimization while maintaining strict SLA compliance.

At major financial institutions I managed P1/P2 incidents, used monitoring tools such as Moogsoft and Splunk, and mentored new hires regularly. I have hands‑on experience with Linux administration, CI/CD/DevOps practices, and database maintenance across Oracle, MySQL and DB2.

I have built secure Java web applications using Spring, JSP, Hibernate and related technologies, participated in Agile teams, and consistently reduced downtime and improved system resilience. I bring strong debugging, analytical, and communication skills and a pragmatic focus on delivering stable production systems.

Experience

Work history, roles, and key accomplishments

Current

System Support Specialist Sr.

Current

BNY Mellon Bank

Jul 2023 - Present (2 years 7 months)

Provide production support for accounting applications, diagnosing and resolving P1/P2 incidents within strict SLAs and performing root cause analysis to implement lasting fixes.

Production Support Incident Management Splunk Linux MySQL Root Cause Analysis SLA Management

System Support Specialist Sr.

PNC Bank

Jul 2020 - Jul 2023 (3 years)

Supported HR production applications including code moves and troubleshooting, delivered RCA for critical incidents, coordinated certificate/SSO upgrades, and trained new hires to improve operational readiness.

Production Support Linux Administration MySQL Troubleshooting Training

Application Developer

Ideal Homecare Agency LLC

Jul 2017 - Dec 2019 (2 years 5 months)

Designed database models and developed backend Java/Spring components and secure web modules, delivering core application features and participating in Agile Scrum processes.