Isaac Enlow

I’m a Software Engineer focused on supporting and improving enterprise-scale Java backend applications that serve 100,000+ users. I combine production support discipline with hands-on backend debugging to keep systems available and dependable.

Since September 2018, I’ve provided production support for high-availability Java services by diagnosing issues through Java debugging, Oracle SQL analysis, and log investigation. I perform root cause analysis on recurring defects and implement fixes that improve reliability and reduce escalations.

When incidents happen, I’m built for fast stabilization: I implement hotfixes and configuration updates to restore service quickly and minimize downtime. I also proactively monitor production environments in Splunk to identify application performance issues and system anomalies before they escalate.

I support customer-facing backend integrations across REST APIs and SOAP/XML services, including API troubleshooting for sensitive production workflows. I collaborate across engineering and support teams on escalations, release validation testing, and incident resolution, and I contribute through code reviews, Git-based workflows, and CI/CD deployments using Jenkins.