Chandrika Parimala Badrinarayanan

I am a customer and application support engineer with experience resolving complex product and service issues across SaaS and managed-service environments. I excel at troubleshooting, root-cause analysis, and ensuring timely resolution through direct customer interactions via calls, chat, and email.

At Orion Health I monitored systems with SIEM tools like Splunk, triaged database issues with SQL, coordinated cross-team deployments, and supported smoke and regression testing. I partnered closely with development teams and maintained technical documentation and training materials.

I have hands-on experience in Linux command-line operations, exposure to AWS and networking, and operational knowledge of Jira and Salesforce ticketing systems. I also supported release management activities earlier in my career using tools like JavaScript, HTML, XSL, ClearCase, and ClearQuest.

I hold certifications including Tableau Desktop Specialist and Google Cybersecurity Certificate, and I bring a customer-focused mindset, attention to detail, and a commitment to continuous learning to every role.