Open to opportunities

Lucas Gatling

@lucasgatling

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Accomplished IT Support Specialist with 9+ years of experience.

United States

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What I'm looking for

I am looking for a role that offers opportunities for mentorship and technical challenges.

I am an accomplished IT Support Specialist with over 9 years of experience in delivering effective and timely solutions in the information technology sector. My advanced technical skill set, honed through progressive roles and a graduate-level education in Information Systems, enables me to tackle complex issues efficiently. I pride myself on being a skilled communicator, adept at collaborating with multiple stakeholder teams, and I am comfortable in both supportive and leadership roles.

Throughout my career, I have excelled in mentorship, guiding junior colleagues through best practices and complex support issues. My experience spans various roles, including Signature Support Engineer at Qliktech Inc., where I ensure the stable operation of technology and maintain high uptime for business users. I have a deep knowledge of Windows operating systems, system administration, databases, and application testing, which I leverage to provide top-notch support and solutions.

Experience

Work history, roles, and key accomplishments

Current

Signature Support Engineer

Current

Qliktech Inc

Feb 2021 - Present (4 years 3 months)

As a Signature Support Engineer, I am responsible for the stable operation of technology, collaborating with internal teams and vendors. I excel in mentorship, coaching junior colleagues on best practices and complex support issues.

Technical Support Mentorship System Administration Problem Solving Customer Support Reporting

Sr. App Engineer/ Team Lead

Deutsche Bank

May 2018 - Feb 2021 (2 years 9 months)

Led an offshore support team, providing Qlik best practices and technical solutions. Ensured high uptime for Qlik environments and provided L3 support for Qlik and Tableau products.

Team Leadership Qlik Tableau System Administration Technical Documentation Reporting

Senior Technical Support Engineer

Qliktech Inc

Apr 2017 - May 2018 (1 year 1 month)

Provided key technical support and mentorship, ensuring stable technology operations while collaborating with internal teams and vendors. Contributed to certification test development.

Technical Support Mentorship Problem Solving System Administration Customer Support

Technical Support Engineer

Qliktech Inc

Aug 2013 - Apr 2017 (3 years 8 months)

Reacted promptly to system outages, providing root cause analysis and technical solutions. Responsible for gathering requirements and coordinating application upgrades.

Technical Support Root Cause Analysis Problem Solving Requirements Gathering Software Testing SQL

Technical Support Analyst

AgileAssets Inc

Apr 2012 - Aug 2013 (1 year 4 months)

Provided front-line and specialized technical support, diagnosing issues and collaborating with clients to enhance application functionality. Delivered analytics and case status reports.

Technical Support Java Oracle Analytics Problem Solving Reporting Requirements Gathering

Application Specialist

Yardi Systems

Oct 2008 - Sep 2012 (3 years 11 months)

Provided tier 1 and 2 support, resolving client application issues using SQL skills. Managed multiple complex issues and collaborated with internal teams for solutions.

SQL Technical Support Communication Problem Solving

Application Systems Engineer

Yardi Systems

Sep 2011 - May 2012 (8 months)

Provided guidance in the development and support of Yardi applications. Acted as a subject matter expert and supported junior colleagues throughout issue lifecycles.

Yardi Mentorship Software Development