Dave Mackiewicz

I am a results-driven Production Support Engineer with over six years of experience in providing Tier-1 through Tier-3 support in enterprise environments. My expertise lies in incident management, SLA-driven resolution, and root-cause analysis, consistently maintaining system availability above 99.9%. I have a strong background in Python development and production support, coupled with a deep understanding of database architecture. My ability to automate workflows and optimize SQL/NoSQL data solutions has significantly improved operational efficiency.

In my current role at INSPYR Solutions for Apple, I engineered and maintained Python-based automation scripts that reduced manual alert triage by 50%. I have conducted thorough root-cause analyses on critical production failures, collaborating closely with infrastructure teams to uphold exceptional uptime. My experience includes integrating and customizing monitoring platforms like Grafana and Prometheus, which has enhanced our incident response capabilities. I am passionate about leveraging technology to streamline processes and improve system reliability.

Throughout my career, I have also led Level-2 support for last-mile delivery optimization platforms and architected Python microservices and RESTful APIs. My commitment to continuous improvement is evident in my work, where I have optimized database schemas and automated infrastructure provisioning using Terraform. I am eager to bring my skills and experience to a dynamic team that values innovation and excellence.