Mohammad Baig

I am an IT support specialist with over 5 years of experience in vendor operations and production support. My journey in the tech industry has equipped me with a robust skill set that includes managing enterprise-scale production support for banking applications, ensuring system reliability, and optimizing service workflows. I thrive in fast-paced, data-driven environments where I can enhance developer support strategies and drive scalable solutions.

At Bank of America, I lead root cause analysis and incident resolution, collaborating cross-functionally with development, QA, and business teams to streamline deployments and enhance client experiences. My previous role as a Senior Technical Lead at OctDaily allowed me to deliver end-to-end production support for POS and merchant applications, maintaining above 99% application availability through proactive process optimization. I am passionate about mentoring staff and standardizing operational procedures to improve efficiency and client satisfaction.