Ulrick Panton

Managed structured intake and documentation for incoming clients, accurately capturing needs and routing information to the correct team. Maintained meticulous digital records across a high-volume caseload, ensuring data accuracy and compliance with internal protocols.

Owned end-to-end account administration including billing, insurance claims processing, and payment tracking across dozens of concurrent accounts. Reduced billing errors through meticulous recordkeeping and handled sensitive conversations with professionalism.

Built and maintained spreadsheet-based scheduling and tracking systems for a 20+ person team. Assisted with payroll processing and workforce reporting, designed onboarding materials, and managed administrative cycles for staffing needs.

Delivered administrative support to remote clients including calendar management, scheduling, data entry, and email coordination. Operated independently in a fully remote environment, managing multiple client priorities with minimal oversight.

Screened and processed incoming case files, determining appropriate next steps and resource allocation. Managed a multi-file caseload simultaneously, maintaining accuracy and timely follow-through on all assignments.

Managed 400–500 inbound client communications daily over a 4-year tenure, consistently meeting quality and performance benchmarks. Processed 10–20 transactions daily with accuracy, alongside high-volume order documentation and data entry.

Completed high school education, earning a diploma.