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Sharday Arnold

@shardayarnold

Operations-focused executive virtual assistant stabilizing systems and supporting founders. Looking for 100% remote work.

United States

Message

What I'm looking for

I seek a remote role supporting founders where I can stabilize operations, manage executive calendars and inboxes, improve workflows, and contribute to steady, scalable business processes.

I am a calm, focused Operations Specialist and Executive Virtual Assistant with 19 years of professional experience, including 9 years supporting U.S. based businesses remotely. I specialize in bringing structure to backend systems, managing executive calendar and inbox management, payroll processing, and cross-functional workflow coordination.

As Founder of Starseed Online Service, I deliver comprehensive executive and operational support across service, wellness, and creative industries, managing calendars across time zones, executing payroll and invoicing workflows, and leading client onboarding and CRM management to optimize the customer journey.

I bring proven experience in QA and campaign management, high-volume customer service, loans processing, and insurance portfolio management, with strong skills in CRM systems, workflow automation, Microsoft Office, Google Workspace, and WordPress administration.

Experience

Work history, roles, and key accomplishments

Current

Founder & Executive Assistant

Current

Starseed Online Service

Dec 2016 - Present (9 years 3 months)

Provide comprehensive executive and operations support to U.S.-based founders, managing complex calendars and inboxes, payroll and invoicing workflows, and client onboarding to stabilize backend systems and improve operational reliability.

Executive Support Calendar Management Inbox Management Payroll Processing Invoicing CRM Management Client Onboarding Workflow Optimization

QA & Campaign Manager

ABC Flow Group

Jan 2015 - Dec 2016 (1 year 11 months)

Supervised campaign performance and enforced quality standards, coached team members to improve compliance, and managed reporting, hiring support, and operational workflows for high-volume service campaigns.

Quality Assurance Campaign Management Reporting Workflows Compliance

Customer Service Representative

ClearCall Belize Ltd

Jan 2010 - Dec 2014 (4 years 11 months)

Managed high-volume client communications, maintained accurate records for diverse service campaigns, and resolved complex service issues while meeting performance and call quality standards.

Customer Service Record keeping Standards Technical Troubleshooting

Loans Processor

Infotel International Limited

Jan 2011 - Dec 2012 (1 year 11 months)

Collected and verified sensitive financial data with strict adherence to confidentiality and compliance standards to support loan processing operations.

Data Verification Compliance Confidentiality Documentation