At U.S. Social Security Disability Law Firms, I progressed from Intake Specialist to Case Manager and then Hearing Coordinator. I support clients through disability-related case processes and coordinate with attorneys and colleagues.
I conduct client intake by phone, email, and text, collecting and documenting sensitive information. I also maintain case information, monitor tasks, and follow up on outstanding items.
I prepare and transmit requested documentation to Social Security and other relevant parties. My work uses case management and communication platforms including Needles, Clio, NCMS, RingCentral, AT&T; Office, and Vonage.
At Ready Call Center (now RCC BPO), I progressed from Customer Service Representative to Team Lead, Recruiter, and Trainer. I handled customer inquiries and follow-ups, supported colleagues with escalated issues, and helped with recruiting, onboarding, and training.
