Looking for a job

Łukasz Flak

@ukaszflak

Message

I resolve customer and user issues while improving service quality, safety processes, and response efficiency.

Poland

Message

What I'm looking for

I'm looking to contribute in a corporate environment where I can improve customer satisfaction, resolve user issues, and help strengthen service and safety processes.

I've supported clients at Genpact Romania by resolving inquiries, improving response workflows, and identifying opportunities to strengthen service processes.

I'm currently a Digital Trust and Safety Specialist at Telus International Bulgaria, where I investigate sensitive user cases, apply community guidelines, and communicate account actions clearly.

I bring strong Polish and English communication skills, careful data handling, and a collaborative approach to customer satisfaction, user safety, and operational quality.

Experience

Work history, roles, and key accomplishments

Current

Digital Trust and Safety Specialist

Current

Telus International Bulgaria

Dec 2025 - Present (10 months)

Investigated and handled sensitive user cases, ensuring compliance with community guidelines and internal policies. Responded to user inquiries regarding account actions in a clear and professional manner.

Investigation Compliance User Support Cross Functional Collaboration Communication Skills

Customer Service Agent

Genpact Romania

Jul 2024 - Jul 2025 (1 year)

Resolved client inquiries and issues efficiently, ensuring high customer satisfaction. Streamlined workflows to improve service response times and operational efficiency.

Customer Support Problem Solving Data Accuracy Teamwork Attention To Detail Time Management Communication Skills