Nicolaine Batica
@nicolainebatica
Detail-oriented Trust & Safety Associate specializing in content moderation, policy compliance, and customer support.
PhilippinesWhat I'm looking for
I’m a detail-oriented and adaptable professional with experience in operations, customer service, and client support. I’m skilled in data analysis, policy compliance, and problem-solving, with the ability to work under pressure while staying accurate and efficient.
In my current role as a Trust & Safety New Associate at Accenture Philippines, I review and assess content against company policies, investigate reports for potential policy violations, and maintain detailed documentation to ensure compliance with operational procedures. I also built audit and cost control experience as an Intern at The Manila Hotel by verifying inventory and invoices and supporting audit compliance. Previously, as a Customer Service Representative at TeleTech Philippines and Teleperformance Philippines, I handled customer inquiries across multiple channels, resolved concerns professionally, and maintained accurate records through high-accuracy data entry and documentation.
Experience
Work history, roles, and key accomplishments
Review and assess content in accordance with company policies, investigate reports, and identify potential policy violations. Maintain detailed documentation and make accurate decisions in complex or ambiguous situations while meeting quality and productivity standards.
Intern
The Manila Hotel
Jan 2024 - Jan 2024 (0 months)
Assist with audit and cost control activities by verifying inventory, invoices, and supporting documentation. Conduct inventory verification and document review to support audit compliance and cost control processes while handling multiple tasks in a fast-paced environment.
Customer Service Representative
TeleTech Philippines
Jan 2022 - Jan 2023 (1 year)
Provide customer support through multiple communication channels and resolve customer concerns while maintaining service quality standards. Perform data entry and documentation with high accuracy.
Customer Service Representative
Teleperformance Philippines
Jan 2021 - Jan 2022 (1 year)
Handle customer inquiries and resolve issues in a professional and timely manner. Maintain accurate customer records and transaction documentation while working in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
National Teachers College
Bachelor of Science, Tourism Management
2020 - 2024
Earned a Bachelor of Science in Tourism Management at National Teachers College from 2020 to 2024.
Far Eastern University
Bachelor of Science, Tourism, Travel and Tours
2019 - 2020
Completed a Bachelor of Science in Tourism, Travel and Tours at Far Eastern University from 2019 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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