IAIvory Christel Arriola
@ivorychristelarriola
Trust & Safety specialist with strong remote customer support experience.
PhilippinesWhat I'm looking for
I am a detail-oriented Trust & Safety and customer support professional with hands-on experience moderating user-generated content and enforcing platform compliance. I have worked in high-volume, international, and remote environments where accuracy and adherence to policy are essential.
At Accenture I reviewed sensitive social media content and actioned violations to uphold community and safety guidelines, maintaining productivity and accuracy under pressure. Previously at Concentrix I enforced product listing policies, verified seller applications, and detected fraudulent IDs to protect platform integrity.
My background also includes airline operations support at WNS Global Services, where I managed flight bookings, ticket reissuance, and travel guidance while ensuring compliance and quality service. I bring strong communication, problem-solving, and conflict-resolution skills to customer-facing and moderation roles.
I am comfortable using tools such as Canva, Microsoft Office, Capcut, Google Workspace, ChatGPT, Meta Business Suite, and Zoom, and I focus on delivering reliable results, improving processes, and contributing to safe, user-focused platforms.
Experience
Work history, roles, and key accomplishments
ACReviewed user-generated social media content to enforce community and safety guidelines, actioning explicit or harmful violations while maintaining productivity and accuracy in sensitive moderation tasks.
COReviewed product listings and seller applications to enforce platform compliance, removed prohibited content, and detected fraudulent IDs to maintain platform integrity and quality standards.
WSHandled inbound support for flight bookings, changes, ticket reissuance, and hotel reservations while providing travel guidance and ensuring accuracy, compliance, and quality service in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Romblon State University
Bachelor of Science, Civil Engineering
Completed a Bachelor of Science in Civil Engineering with coursework and training relevant to engineering principles and design.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Portfolio
arriolaporfolio.my.canva.site/smvaJob categories
Skills
Interested in hiring Ivory Christel?
You can contact Ivory Christel and 90k+ other talented remote workers on Himalayas.
Message Ivory ChristelFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
