Ugo Nwofor
@ugonwofor
Customer representative focused on fast, accurate support that boosts satisfaction and loyalty.
CyprusWhat I'm looking for
I’m a dedicated customer service professional with a strong background in handling diverse client inquiries and resolving complaints efficiently. My goal is to combine clear communication, problem solving, and product knowledge to deliver consistently high customer satisfaction and loyalty.
In my customer representative role in Nicosia (Dec 2022 - Present), I manage daily customer inquiries and provide timely, accurate information. I’ve assisted customers with product service information, resolved an average of 50+ inquiries daily with a 95% customer satisfaction rate, and delivered actionable feedbacks to management that led to a 15% improvement in service quality. I also collaborate with technical support teams to address and resolve complex technical issues.
Experience
Work history, roles, and key accomplishments
Customer Representative
Customer Service Provider
Dec 2022 - Present (3 years 5 months)
Managed daily customer inquiries, providing timely and accurate information to improve satisfaction. Resolved 50+ inquiries per day, achieving a 95% customer satisfaction rate, and delivered feedback that improved service quality by 15%.
Education
Degrees, certifications, and relevant coursework
American College, Nicosia
Computer Science
2023 -
Ongoing Computer Science studies at American College in Nicosia starting Feb 2023.
Ledra College
Mobile Web Development
2020 - 2022
Studied Mobile Web Development at Ledra College from Feb 2020 to 2022.
Availability
Location
CyprusAuthorized to work in
Job categories
Interested in hiring Ugo?
You can contact Ugo and 90k+ other talented remote workers on Himalayas.
Message UgoFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
