Victoria Anthony

As a dedicated Technical and Customer Support professional, I have a proven track record of resolving complex issues and enhancing customer satisfaction. My experience includes working with various CRM and support tools, such as HubSpot and Zendesk, which has allowed me to streamline support processes effectively. I pride myself on my ability to achieve high SLA adherence rates through collaboration and knowledge utilization, ensuring that customers receive the best possible service.

Throughout my career, I have consistently focused on delivering positive customer experiences. For instance, while working as a Customer Support Representative at Victory Cosmetics, I increased sales and customer retention by 98% by addressing customer concerns and recommending tailored solutions. Additionally, my role as a Remote Social Media Manager for DYN fashion brand allowed me to improve customer satisfaction scores by 15% through proactive engagement and timely responses.

I hold a Google IT Support Professional Certificate and have completed various training programs, including the Alx Africa Virtual Assistant Program. My commitment to continuous learning and leveraging AI features for efficient support drives my passion for delivering exceptional customer service.