Jessica Nunes
@jessicanunes
Customer-focused operations professional aspiring to leadership in customer service and finance.
CyprusWhat I'm looking for
I am a customer-focused operations professional with a Master’s degree in Media and Communication and over five years of cross-functional experience in customer service, complaints management, financial customer support, sales, marketing, and accounting. I have managed complaint resolution, KYC and risk-related tasks, KPI reporting, sales acquisition, marketing materials and press, and routine accounting operations across remote and on-site roles.
I aim to progress into leadership roles where I can combine my operational, financial and marketing experience to improve customer experience, strengthen compliance and drive team performance. My background demonstrates adaptability across industries and consistent delivery of customer-centric results.
Experience
Work history, roles, and key accomplishments
Customer Complaint Representative
FoundEver
Jan 2024 - Jan 2026 (2 years)
Managed customer complaints and delivered resolution-oriented support, improving response consistency and escalating systemic issues to reduce repeat complaints.
Financial Customer Service
Libertex
Jan 2021 - Jan 2024 (3 years)
Handled customer inquiries, maintained and reported KPIs, and supported KYC and risk management processes to ensure compliance and improve service metrics.
Sales Agent
Multiple
Jan 2019 - Jan 2024 (5 years)
Executed sales and customer acquisition activities across multiple engagements, consistently achieving targets and expanding client portfolios.
Accounting Specialist
Multiple
Jan 2017 - Jan 2020 (3 years)
Performed cash reporting, deposit handling, and transaction management to maintain accurate financial records and support operational accounting functions.
Marketing Manager
Multiple
Jan 2014 - Jan 2020 (6 years)
Developed marketing materials, managed press relations, and created content for online channels to increase brand visibility and campaign engagement.
Education
Degrees, certifications, and relevant coursework
University of Porto, Faculty of Engineering
Master of Arts, Media and Communication
Completed a Master's degree in Media and Communication at the University of Porto, Faculty of Engineering, graduating in 2024.
Tech stack
Software and tools used professionally
Availability
Location
CyprusAuthorized to work in
Job categories
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