Ufuk Deniz FINDIK
@ufukdenizfindik
Customer support representative experienced with CRM systems, live chat, and VIP support.
ZimbabweWhat I'm looking for
I am a customer support professional with hands-on experience in CRM systems, live chat, and VIP client support across tourism and gaming sectors.
I began as an IT intern working on information systems and network infrastructure, then moved into support specialist and sales roles at major tourism and software companies.
At GAMINGTEC I provided live VIP support using Jira and various panels, and at JOLLYTOUR I sold hotels and holidays while ensuring customer satisfaction and business development.
I adapt quickly to new systems, work well in teams, and hold certifications including CCNA and Google Customer Support Education.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Gamingtec
Jan 2022 - Dec 2023 (1 year 11 months)
Provided live VIP and portfolio customer support via live chat and various panels from 2022–2023, ensuring customer satisfaction and contributing to business development.
Sales Manager
Jollytour
Jan 2019 - Dec 2022 (3 years 11 months)
Sold hotels and holiday packages for Turkey's leading tourism company from 2019–2022, driving revenue and managing client relationships to meet sales targets.
IT Intern
Flo Ziylan Holding
Jan 2019 - Dec 2019 (11 months)
Supported renewal of the company's information systems network infrastructure and provided IT support to hotel customers using the company's CRM, contributing to successful deployment projects in 2019.
Support Specialist
Hotech Software
Jan 2015 - Dec 2019 (4 years 11 months)
Provided CRM support to hotel customers for the company's product from 2015–2019, resolving user issues and improving client satisfaction through hands-on system assistance.
Education
Degrees, certifications, and relevant coursework
Akdeniz Üniversitesi
Information Technology
2019 - 2021
Activities and societies: Internship in GIS and information systems projects; supported renewal of company network infrastructure.
Attended university while working as an IT intern supporting company information systems and participating in IT projects.
Meslek ve Teknik Anadolu Lisesi
High School Diploma, Information Technology
2015 - 2019
Activities and societies: IT internship at FLO Ziylan Holding supporting network infrastructure and CRM systems; provided support to hotel customers.
Completed vocational and technical high school education and interned in IT, supporting information systems and CRM-related tasks.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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